Solutions

Today’s IT infrastructure is an amalgamation of technologies and devices serving varied purposes. As business requirements have changed, devices and technologies have been developed to support enhancements in this ever-changing infrastructure. Remote Infrastructure Management has become possible through the convergence of enabling capabilities. The key to manage such changes is to leverage outsourcing in an efficient manner. Remote Infrastructure Technology Outsourcing in today’s world is the most viable and mature method to monitor, maintain and fix IT infrastructure.
A2Z SourcE Infrastructure services has the distinguished blend of classic with skilled scaleable workforce and firm focus on service delivery quality. Whether you are looking to reduce costs, improve business-to-IT alignment, drive innovation, or reduce risks, A2Z SourcE offers a comprehensive suite of remote Infrastructure management services. A2Z SourcE has a reliable and mature services strategy based on prevailing market trends. A2Z SourcE helps optimize client’s infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) framework and global service network, robust private network with built in redundancies. This network enables secure connection with clients 24x7x365.

 

Business Service Management offering

 
A2Z SourcE’ BSM Express services support, monitor and control the client’s IT assets remotely. We offer an integrated bundle of support systems, proactive monitoring methods, and configuration of the business services, which help our customers increase their operational efficiency and decrease costs.
Infrastructure Management services clubbed with technology and consulting services are embedded in our BSM Express portfolio as detailed below :
  • Data Center Services underline the promise of efficiency, efficacy and execution to achieve optimized Data Center operations for clients.
    • Data center monitoring
    • Storage services
    • Service availability and performance
    • Database administration management
    • ITIL based process management
    • Server management

  • Workplace Services offer flexible service options to support changing business needs, reduce labor costs and enable planned business driven investments.
    • Service Desk
    • Desktop application monitoring and management
    • Messaging and collaboration management, and support
    • LAN/WAN administration
    • Patch and software distribution
    • Diagnostics

  • Managed Security Services help foster a regulatory compliant enterprise, protecting it from unplanned downtime and security threats.
    • Infrastructure security
    • Identity and access management
    • Vulnerability management
    • Information and data security
    • Governance, risk and compliance

  • Command Center Services help deliver faster ROI, flexibility and proactive services through world-class tools and facilities.
    • Managed network services
    • Remote server and application monitoring
    • NOC
    • Network monitoring and management

Technology and Consulting Services  
Technology and Consulting Services is an extended offering of this portfolio which aims at providing support to the clients’ IT Infrastructure. Technology consultation ranges from integration engineering services, transition support services to IT consulting. Here, we offer :
  • Run book automation
  • Application release management
  • IT project and portfolio management
  • ITSM process design and alignment
  • Virtualization support
Our other distinctive services which are offered across the BSM Express portfolio  include: 
        • Service dependency mapping
        • Change and release management
        • Event correlation and analysis
        • Service level management
        • End user management